Rates and Terms

VTCM charges an hourly rate of £40 for domestic users, £45 for business users.  Most routine jobs take 2/3 hours eg.  laptop health check/cleanup/speedup combo, wireless broadband router setup, new laptop configuration, Windows 10 upgrade etc.
I will always try to accommodate a customer's financial situation.  Any parts or chargeable software required will be extra.   There are no call out charges, no charges for diagnosing problems and no other upfront charges before undertaking actual repair/maintenance.  No charges apply if  you decide not to proceed with a suggested repair following a call out or diagnosis.  Work will be undertaken on-site or in the VTCM workshop as appropriate.  VTCM will collect and return equipment at no extra charge within a 20 mile radius of Worthing.  Equipment can be dropped off at VTCM if more convenient.  A courtesy laptop (if not already allocated) is available if required while your equipment is being repaired/serviced.  This way you can keep up to date with any email/internet tasks, especially if the work will take longer than usual.

VTCM would like to treat the customer as he would like to be treated himself.    
I will always ensure  you are happy before accepting payment for jobs completed.  
If I cannot repair a software or hardware problem then no charges will apply.
If there are any subsequent issues arising from the work completed, or outstanding concerns, I will endeavour to rectify same as a matter of urgency at no extra cost.   All work will be completed in a friendly and respectful manner.